Rated: 100% (2 votes)
Loading ...PC World apology
l3v1ck
Hmmm…. I might owe PC World an apology.
Last weekend my parents Samsung SyncMaster TFT started to act up. A bit of Googling revealed that the symptoms were terminal and they’d have to get it replaced under warranty. To save them from not having a working PC I said they could borrow my TFT as I could use mylaptop. Sounds simple enough but I use a DVD-D connection on my TFT and their old GeForce 4 only has a D-Sub connector. “Not a problem” I though, I’ll just nip down to PC World and buy a converter, after all I’ve used DVI-D to D-Sub converters at work, so going from D-Sub to DVI-D shouldn’t be a problem. Anyway I nipped down there and they only had DVI-D male to D-Sub female, the opposite of what I needed. At this point I started my mental rant (not out load) about how useless PC World are and set off for Maplin who did stock the converter I wanted. Anyway fast forward a few hours and I arrived at my parents with my TFT and tried setting it up. Nothing! You can’t send a D-Sub signal to a DVI-D port even with a converter. Now I know why PC World don’t stock them, they’re useless (hence my need for a silent apology). If I didn’t feel stupid enough about that, when I looked at my TFT when I got home I found a D-Sub port that I’ve never used. I’d missed it as I left my DVI-D cable plugged in while transporting it as I used the converter at the PC end. Doh! I could have used a bog standard VGA cable all along. How stupid do I feel now! Thankfully we’ve found a temporary work around for their TFT (thanks to Google). When this problem occurs with the SyncMaster, you have to pull the power plug for about five minutes and it work for a short time when you plug it back in again.
It should be replaced under warranty, but needless to say I won’t ever be buying a Samsung TFT again. I’ll be sticking to good old ViewSonic in the future.
Strange… Ive never had any trouble with samsung tfts - best make on the market im my opinion.
As for owing PC world an apology, everyone makes mistakes but they make a million a day, when do they start handing out apologies.
Sorry - a personal gripe. something about the way that they always know better than you gets on my nerves.
I had some troubles with a Samsung SM223BW recently.
First it had a dead pixel so it was replaced - prior to being delivered to the customer.
And then…. during installation I discovered that if you put pressure on it by tilting it back (a perfectly acceptable adjustment) bits 7 and 6 - starting from bit 0 - of each primary colour would be set to zero resulting in a very wierd full screen effect. I guess it also demonstrates that data is shoved around internally through an 8bit interface (which seems a bit odd).
To be fair to Samsung, they replaced it quickly. Fault discovered on bank holiday monday, new monitor delivered on Thursday.
The TFT was replaced under warranty. Though I believe it was Scan as the retailer rather than Samsung as the manufacturer that replaced it.