That obviously wasnt the cause, but removing the stock heatsinks voids the manufactures warranty anyway doesnt it??

Comment by taylor - January 5, 2009 @ 7:16 pm

possibly… but still!

Comment by ineedanxps600now - January 5, 2009 @ 7:21 pm

Ok, I read your original thread with pictures of dead mobo. What I don’t get in this new blog is why it’s overclockers fault?

“Just got a parcel from Overclockers. ” - Are you saying they returned dead mobo saying u killed it?

I tend to buy from overclockers because they are fast at delivering and although they may be slow to respond on faulty issues, they usually come through in the end.

I bought a max extreme from them late last year and the £200 mobo was trashed in transit. OCUK said it would take a week to process and get a new one to me. They said only way to get a new one faster would be to buy another one! I was gonna buy the same mobo from another shop but OCUK was the only stockist at that time. So my friend placed the order and loaned me and OCUK got the replacement mobo to me the next day. This time no damage! They then refunded money on the broken one.

Then one of the new DDR3 modules died. I didn’t waste any time, I bought different brand from OCUK and got an RMA on the dead modules. I told them I didn’t want a replacement because I’d already bought replacement from them.

They agreed and gave me refund on the dead RMA’d modules.

Pixmania have an option whereby u pay an extra fee when u purchase the parts, u can then return the part any time within 12 months regardless of the reason.

I still like OCUK though.

Comment by feathers633 - January 5, 2009 @ 7:56 pm

Yeah - the mobo fried and apparently that was my fault so they just returned the mobo and graphics card AND guess what? Warranty void on the GRAPHICS CARD because the MOBO was not in pristine condition!

I agree that OCUK are usually good but I’ve had serious issues before regarding their willingness to replace or refund damaged goods, even those that were damaged in shipping.

So basically Im in 2 minds: I hate OCUK for having so lousy support services but I also like them for the generally good retail service…

Comment by ineedanxps600now - January 6, 2009 @ 8:28 am

Yup, OCUK are fine until you have to get something repaired or refunded. Then you often have a fight on your hands. I generally threaten with legal action and that gets it sorted. I have twice dealt with OCUK’s unwillingness to replace friend’s parts. One one occasion they sent my friend a replacement P5K that was obviously used and had all of the cables, manual and PWM fan missing. I threatened them with legal action and they sent my friend a brand new mobo instead.

In your case though there is the problem of removed heatpipe. If OCUK knew about it then they would refuse for that reason.

I do know there are worse places though in the event of a fault. AWD-it is one example. Very poor customer service and absolute refusal to take responsibility.

I do know that Pixmania had or have a system where u pay a small charge on whatever parts you are buying and then u can send the item back for ANY REASON within a 12 month period and get it replaced with something else. Maybe you could give them a try?

Comment by feathers633 - January 6, 2009 @ 10:40 am

Stay away from OCUK, simple as.

Comment by Josh - January 6, 2009 @ 2:29 pm

Scan are better IMHO. However, recently they are taking a couple of days to pick and pack orders even after calling them up and asking them to prioritize the order.

Comment by mremulator - January 6, 2009 @ 8:51 pm

“Dear Scan,

please pick and prioritize my order because I really need my bits ahead of everyone else. Thank you in advance, I know you won’t let me down!

Regards,

Ellesworth Toohey Fountainhead”

Comment by feathers633 - January 6, 2009 @ 10:43 pm

Yeah Scan are good but they don’t have quite the range of stuff that OCUK do — they didn’t have any black 1/2″ ID anti kink coils last I checked but still, you’re right: generally very good.

Comment by ineedanxps600now - January 7, 2009 @ 12:34 pm

http://www.misco.co.uk have a P5K but unfortunately not the premium.
http://www.aria.co.uk have a damaged box one as well for £50.00.
http://www.ebuyer.com also have P5K’s listed but don’t go into that much detail.

I don’t think it really matters who you buy from unfortunately, as they will all go through the same routine as OCUK.

Unlucky mate, I wish you luck in your search.

Comment by CrazyCEO - January 7, 2009 @ 2:19 pm

thanks

Comment by ineedanxps600now - January 7, 2009 @ 3:09 pm

Probably best to avoid the P5K to be perfectly honest. I have to friends who had the P5K Deluxe and the Premium. Both boards died. One died during a bios flash and wouldn’t recover even with cmos resets and the other died mysteriously.

I have heard that other P5K users also experienced failures. The boards got great reviews initially but of course the reviewers don’t tell you that the boards have a high failure rate.

Perhaps go for a Gigabyte of DFI.

Comment by feathers633 - January 7, 2009 @ 11:01 pm

I meant “two” not “to”

clown’s pants.

Comment by feathers633 - January 7, 2009 @ 11:02 pm

1 problem: I already got the waterblocks for the P5K plumbed in and everything. I think I’m just gonna buy it from someone who’s not got it in stock but is expecting it within 2 weeks (since no one’s got it in stock)… Or am I just being lazy?

Comment by ineedanxps600now - January 7, 2009 @ 11:43 pm

I bought a UPS from Overclockers and it almost killed me. I contacted them to let them know that a product recall might be in order. They couldn’t care less and simply told me that it was ‘out of warranty’ - I hadn’t asked for a replacement.

Here is a copy of the correspondence (read from the bottom):

Dear Sir,

Thank you for your webnote, This has been noticed.

Regards
Andrew Rogers
Returns Manager

———————
In reply to
———————

Hi Andrew,

I’m not asking for an RMA of the UPS. The UPS still ‘works’ (i.e. it will provide power). My issue is with Overclockers selling a potentially lethal device. I seriously think you should consider performing a product recall before somebody is seriously wounded/killed by these devices.

At the very least, there is something seriously wrong with a product that is supposed to ‘protect’ a PC from power surges, but actually destroys a PC via power surges.

Thanks,

XXXXXXX XXXXXXXX

—–Original Message—–
From: Overclockers UK [mailto:noreply@overclockers.co.uk]
Sent: 15 October 2008 14:23
To: xxxxxxxxxxx@yahoo.co.uk
Subject: Online message reply

Dear Sir,

I am sorry but your UPS is only covered by a one year warranty so there is very little I can do for you Sir.

Regards
Andrew Rogers
Returns Manager

———————
In reply to
———————

Hi There,

I bought a 1000VA UPS system from you. The other day, something rather worrying happened.

I was finishing unpacking in my new flat. My PC had been up and running for a couple of months, but I was tidying the cables and running the power extension lead behind a wardrobe. The UPS was connected to the PC (PC switched off), but temporarily disconnected from the mains (i.e. the cable was unplugged at the wall). As I handled the plug to thread it round the wardrobe, I got quite a major electric shock from the plug (not wall socket). Luckily I wasn’t earthed, but I could feel the current flowing through my hand/lower arm. It appears that current was passing back down the cable from the UPS.

Today I tried to boot my PC, but it won’t POST past the initial screen. It correctly detects the CPU and RAM in dual channel mode, but won’t proceed to check the HDDs and I can’t enter the BIOS options. It just hangs at that point.

Surely current shouldn’t pass backwards from the UPS? If I hadn’t been insulated from earth, I would have received a 1KW electric shock for twenty minutes! It would have killed me. To add insult to injury, it seems to have broken my PC, which I’m far from happy about.

XXXX XXXXXXX

Comment by Grimer - January 9, 2009 @ 12:07 am

My point exactly. They’re just fat lazy cats that are content to sit on their arses all day.

Comment by ineedanxps600now - January 9, 2009 @ 1:58 pm

stick to ebuyer only the best with free del. over 50.Quick response to rma sweet….

Comment by fuzyboy45 - January 9, 2009 @ 7:38 pm

Re - Pixmania exchanging items

“The trade-in does not apply to electrical appliances, accessories, or consummables.
A product that is scratched or shows signs of impacts will not be traded-in and will be return by Pixmania to the customer”

Quote from the site.. :(.. Unfortunately reading that I would imagine all computer parts come under electrical items. 12 months to send back something like an expensive gfx card for the latest model would have been awesome.

Comment by Tom - January 11, 2009 @ 5:07 pm

I’d suggest you check out Lambdatek they have been great for me they’ve replaced/refunded a couple mobos for me over the years with no problems at all. They also tend to be the lower end of the price scale and have a great range of stuff. They now always my first point of call way ahead of scan, yoyotech and the like.

Stay away from Microdirect tho, I’ve had all sorts of difficulty with moniotrs that have loads of bad pixels.

Comment by Sponge - January 14, 2009 @ 1:10 pm

I also suggest Evilgaming.co.uk brilliant customer service only deal with high end components

Comment by Theo - January 15, 2009 @ 4:18 pm