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Enermax closes UK operation
Third parties to offer technical product support as Enermax pulls the plug on its UK subsidiary Coolergiant
Following last month's rumours that high-end PSU manufacturer Enermax that was pulling out of the UK, the company has now revealed the details of its plans for the UK Market. In a statement, Enermax confirmed that it will indeed ‘stop its UK subsidiary operation,’ saying that ‘now it is time for Enermax to be much more competitive.’
However, the company is keen to stress that it will still have a presence in the UK via third parties, and that warranties will still be honoured remotely. Enermax says that it will still continue to ship products to leading UK retailers, including Scan, Overclockers, Dabs and eBuyer, while Scan and C&J Computers will also provide product and customer support.
Enermax claims that Scan and C&J Computers will provide a ‘professional logistics operation and technical support,’ meaning that ‘customers in UK will be able to get their goods delivery timely and have a worry-free user experience.’ C & J computers will also assist UK Enermax customers when it comes to services offered under global warranty terms and conditions.
Enermax hopes that the costs saved by closing its UK operation (Coolergiant Ltd), which was established five years ago in Milton Keynes, will lead to a further expansion of the company’s product range. The company plans to launch its new Revolution85+ PSUs this month, which promise up to 91 per cent efficiency, as well as a new series of 80Plus certified PSUs by the end of 2008.
Do you have an Enermax PSU? If so, are you confident that Scan and C&J Computers will be able to offer a similar level of support to Enermax’s previous UK subsidiary? Let us know your thoughts.
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Theyre customer service seems pretty good to me. they do keep you on hold for a long time and i dont share their taste in music but once you get through to them thyre very helpful.
Comment by Gryphon16 at 7:05pm 16th November 2008
"R.I.P x2 ASUS M2N SLi Delux's and x2 ASUS Crosshairs". Is it just coincidence though that all those motherboards were NForce?
Comment by Chimerical at 2:56pm 16th November 2008
I am not sure SCAN is the best company to have to deal with when it comes to returns/RMA's, especially on items that were purchased more than 6 months prior.
Comment by madmando at 7:49pm 15th November 2008
but if I see em I'll be doing some damage!
Comment by matt___ at 11:01am 15th November 2008
the margins in the PSU market are not the same as they were 5 years ago, plus the competition is much tougher than it was. They should have cut back on their operations long time ago an keep it all Germany based with a rep here like other companies do. Good luck to them all in finding new jobs - it certainly is a challenge.
Comment by vaduk at 12:54am 15th November 2008
As much as I do not like Enermax PSUs (they killed 4 of my motherboards... quite a tally) it is a pitty they are closing down, I found there customer service very good and they very rapidly sent me another PSU (which killed another motherboard...) so as far as technical support went they were good, I just didn't get on well with their PSUs, R.I.P x2 ASUS M2N SLi Delux's and x2 ASUS Crosshairs
Comment by gavin_maw at 9:51pm 14th November 2008
My enermax 1000 has done me well for 2 years 24/7 brilliant piece of equipment as for scan i have every bit of faith in them keeping up there excellent services
Comment by stoneman at 7:39pm 14th November 2008
I've been so impressed with my Galaxy and the service I received from Enermax when my first one arrived DOA.. the helpful chaps in the UK subsidiary talked me through how to test where the problem was so that I could return it the etailer confident in the fact that it was a bust PSU! The second one arrived and worked great, I hope the Enermax UK boys manage to get new jobs quickly and wish them all the best
Comment by matt___ at 7:29pm 14th November 2008
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